If your order has already shipped, click here to track with the tracking number you've received.

Orders are subject to verification and order picking before shipping and may take several days to process. While we will do all we can to ensure your order is delivered on time, SnapUp cannot be held responsible for conditions beyond our control such as Covid-19 pandemic safety measures, severe weather, service interruptions, etc.

Due to one of our carriers' system upgrade, some packages currently can only be tracked with other partner systems. If you've received an email that contains tracking information but see "pending/does not exist" status in the tracking system, please use our other following partner system below to track. We apologize for any inconvenience caused.

As a SnapUp customer, you have several shipping options available to you. *Orders placed after 1PM EST will be processed the following business day. The shipping methods listed below are available to all customers worldwide. 

**Orders placed to APO/FPO, Alaska and Hawaii will be shipped via our Standard service only. Upgraded delivery is not available for these destinations. 

Orders are fulfilled based on available inventory at either our US warehouse or international warehouse.

Please note that the estimated delivery times shown on all product pages are based on our carrier partners' shipment estimates. Due to the ongoing Covid pandemic that has been affecting both global supply chain and shipping, orders may experience delays in shipping and fulfillment timeline. Kindly contact our support team if you need expedited shipping (will incur additional shipping costs).

Canceled Orders

We make every effort we can to make sure your order is fulfilled with all of the items. Unfortunately, there are some situations when the demand for an item is high and the out of stock item may not be evident until the order picking process.

There may have also been an issue during the fulfillment process where the item gets damaged. In these cases, we cancel the item from the order. If there are no other items within the order, we will cancel the order completely. We always try to ship as many items from your order as possible. 

The exact reason your order has been canceled is unique to what you have ordered, how you attempted to pay for it, the location to which you've chosen to have it shipped, and even the length of time the items have been sitting in your shopping cart prior to check out. Here is a brief list of the most common causes for why an order was cancelled. 
 

My order was canceled within minutes of placing it.

There was likely an issue with either your billing address or card information. Please double check your billing information from the order confirmation you received. If everything is correct, please review your shopping cart to ensure you are not attempting to purchase multiples of an item with a quantity limit which is displayed on the product detail page. If neither of these appear to be an issue, you can contact us using the link listed within the cancellation email you received from us or by using our contact form. 
 

My order was canceled the day after placing it.

There was likely an issue with our inventory. Although we initially thought the item was in stock, when we actually went to locate it, it was no longer available. We apologize for the inconvenience, but encourage you to check back in a week or so. We try our best to restock items as quickly as possible. 
 

I never got a cancellation notice in my email. Where is my order?

Whether your entire order is canceled or just a single item, you will receive a cancellation notice in your email. If you did not receive one, please check your deleted items and spam folder. If nothing is present, please double-check to make sure your email address is correct by logging into your SnapUp account.

If you took the steps listed above and still do not have a cancellation email, it is likely that your order is still on it's way. Please visit the Tracking Your Order page for more details.